How
to reach us:
For Customer Service, product questions, or to place an order,
Call
us toll-free at :
1-800-455-0770
We’re available Monday, Wednesday, and Friday from 9:00 am -
12 noon. Our office and warehouse are located in Kaua‘i, Hawai‘i,
which follows Hawai‘i Standard Time (2 hours earlier than Pacific
Standard Time from October-April; 3 hours earlier from
May-September).
Email
us at:
info@trihealthayurveda.com
Fax
us at:
808-822-3856
Write
us at:
Tri
Health Inc.
P.O. Box 340
Anahola, HI 96703
How
to place an order online
Step
1) Choose the product you want to purchase.
There are several ways to go about this.
-Search
by Product Index:
Click on Product Index in the home page, and scroll down to the
product you want to view. Clicking on that product will take you to
the appropriate page.
-Search
by Product Category:
Click on Products in the navigation bar across the top of any page,
and choose the category you want from the drop down list. Clicking on
that category will take you to the appropriate page.
-Search
by Health Condition:
Click on Health Condition Index in the home page, and scroll down to
the Health Condition you want to view. Products that have
traditionally been used for particular conditions are listed there.
Clicking on the product name will take you to the appropriate page.
-Adding
a product to your shopping cart: Once
you have located the product you want to buy, click on the Add to
Cart button below the price to the right of the product. This product
will be placed in your shopping cart, and you will be shown the
contents of your cart.
About
your
Shopping Cart: To keep a product in your cart: If
you wish to keep this product in your cart, you can check out or you
can continue to shop, by clicking on the appropriate button at the
bottom of the page. Your cart information will be saved.
To
remove a product from your cart:
If you would like to remove any product from your cart, you can click
on the Remove button to the left of the product.
To
change the amount of an item:
If you would like to change the amount of a particular product
(whether to add more or order fewer items), you can change the number
in the box to the left of the product in the column labeled Quantity.
Then click the Update button to display your updated cart
information.
To
view the contents of your cart:
If at any point you would like to see the contents of your cart,
click on Shopping Cart in the upper right-hand of each page and
scroll to View Cart. You can click the link there to view the
contents of your cart, or click the other link to check out.
Step
2) Choose a Shipping Option:
You
select what method we will use to ship your order. Prices for
shipping and handling are based on the total weight of your order and
the zip code you want us to ship to.
You
have a choice between US Postal Services and UPS. The prices for each
are displayed on the shopping cart screen; your choice is made by
clicking on the button to the left of the shipping method.
When
you have selected your shipping method, and are ready to check out,
click on Check Out.
You
can also shop more by clicking on Continue Shopping.
Step
3) Checking out:
Once
you are done adding products to your cart, click Check Out to begin
the process of submitting your order to us. You can also click on the
Shopping Cart link in the upper right-hand corner of any page, and
scroll down to Check Out to begin the final process.
Billing
and shipping addresses: Enter
your billing and shipping information. If your billing address is the
same as your shipping address, you can simply choose Check here if
billing and shipping are the same.
Email:
Please provide your e-mail address here. This will be used to confirm
your order, and provide you with order tracking information. We do
not sell or share our email lists.
Credit
card information:
Enter your credit card information. Paying by credit card on the Tri
Health Inc. site is secure, because our site is protected by
high-grade (128-bit) encryption, so you don't have to worry.
Step
4) Finalize your order:
Then, to complete your order and submit it to us, click on Submit
This Order.
To
change your information or order, click on Return to Cart and/or
Continue Shopping.
To
delete the order, simply close out of the website.
Authorize.net
(our credit card processor) will e-mail a copy of your order
confirmation to you. We suggest you print out the order confirmation
screen that is displayed, and keep a copy for your records.
Shipping
policies & options
See
Choosing a Shipping Option
(Step #2 above)
Tracking
your order:
When
we receive your email address with your order, you will be sent an
email notice of the tracking number for UPS shipments, or the order
confirmation number for USPS shipments.
Estimated
delivery time:
Using
either UPS or USPS services, the general estimate is 3 days to the
west coast, 5-7 days for the east coast, and 4-5 days for all points
in between. Please note that UPS does not include weekend days as
part of their schedule. If you request UPS 2nd Day Air services for a package we send out on a Friday, it will not
start the 2 day delivery until the following Monday.
International
orders:
While
we can ship to any country, some of our supplements may not clear
your country’s Customs Office. We have no way of knowing which ones
will pass and which will not. Generally, the massage oils (Thailams)
do not present a problem; the dietary supplements may be confiscated
at your Customs Office. Check with your local Customs Office before
placing an order. We will not be able to refund your credit card for
any products that do not get delivered to you.
Once
you know what is acceptable, email, phone, or fax your order to us
and we can calculate the shipping and handling charges to your
country. We would then email the total price to you and ask that you
provide your full name, address, phone number, credit card number and
expiration date. For extra security we request that you email
the credit card number in one email and the expiration date in a
separate email. Once we have all the above information, we can send
your order, which should take 4-10 days, according to the US Postal
Service website.
Wholesale
accounts:
Please
contact the office via email, phone or fax for further details. We
offer a professional discount to retailers, massage therapists,
doctors and Ayurvedic practitioners.
There
are no volume discounts available at this time.
Return
policy:
If
you receive something you no longer want, we will accept returned
items within 30 days of the invoice date. Be
sure to contact the office at 800-455-0770 to receive Return
Authorization.
We will issue a refund to your credit card for the value of the
product only, after we receive your return. Please note that we need
to receive your returns in sellable condition, so be sure to pack
them with at least two inches of packing material around the entire
product.
Damages:
If
you receive a damaged product, be
sure to contact the office at 800-455-0770 so
we can obtain the necessary information to issue a refund and file
any necessary claims with the shipper.
Product
guarantee:
Tri
Health Inc. guarantees the quality of all of our products. If you are
dissatisfied with a product for any reason, please contact
the office at 800-455-0770 so
we can resolve the issue and obtain the necessary information to
issue a refund.
Gift
certificates:
To
purchase a Gift Certificate for Tri Health Ayurveda Spa services,
please contact
the office at 800-455-0770.
Wholesale Orders:
We offer discounts to Ayurvedic practitioners, doctors, massage therapists and retailers. Please call or email us for details. Wholesale orders are not accepted on this web site. All orders entered on this site will be processed as retail orders.
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