to reach us:
For Customer Service, product questions, or to place an order,
We’re available Mondays and Thursdays from 9:00 am -
12 noon. Our office and warehouse are located in Kauai, Hawaii,
which follows Hawaii Standard Time (2 hours earlier than Pacific
Standard Time from October-April; 3 hours earlier from
P.O. Box 340
Anahola, HI 96703
to place an order online
1) Choose the product you want to purchase.
There are several ways to go about this.
by Product Index:
Click on Product Index in the home page, and scroll down to the
product you want to view. Clicking on that product will take you to
the appropriate page.
by Product Category:
Click on Products in the navigation bar across the top of any page,
and choose the category you want from the drop down list. Clicking on
that category will take you to the appropriate page.
by Health Condition:
Click on Health Condition Index in the home page, and scroll down to
the Health Condition you want to view. Products that have
traditionally been used for particular conditions are listed there.
Clicking on the product name will take you to the appropriate page.
a product to your shopping cart: Once
you have located the product you want to buy, click on the Add to
Cart button below the price to the right of the product. This product
will be placed in your shopping cart, and you will be shown the
contents of your cart.
Shopping Cart: To keep a product in your cart: If
you wish to keep this product in your cart, you can check out or you
can continue to shop, by clicking on the appropriate button at the
bottom of the page. Your cart information will be saved.
remove a product from your cart:
If you would like to remove any product from your cart, you can click
on the Remove button to the left of the product.
change the amount of an item:
If you would like to change the amount of a particular product
(whether to add more or order fewer items), you can change the number
in the box to the left of the product in the column labeled Quantity.
Then click the Update button to display your updated cart
view the contents of your cart:
If at any point you would like to see the contents of your cart,
click on Shopping Cart in the upper right-hand of each page and
scroll to View Cart. You can click the link there to view the
contents of your cart, or click the other link to check out.
2) Choose a Shipping Option:
select what method we will use to ship your order. Prices for
shipping and handling are based on the total weight of your order and
the zip code you want us to ship to.
have a choice between US Postal Services and UPS. The prices for each
are displayed on the shopping cart screen; your choice is made by
clicking on the button to the left of the shipping method.
you have selected your shipping method, and are ready to check out,
click on Check Out.
can also shop more by clicking on Continue Shopping.
3) Checking out:
you are done adding products to your cart, click Check Out to begin
the process of submitting your order to us. You can also click on the
Shopping Cart link in the upper right-hand corner of any page, and
scroll down to Check Out to begin the final process.
and shipping addresses: Enter
your billing and shipping information. If your billing address is the
same as your shipping address, you can simply choose Check here if
billing and shipping are the same.
Please provide your e-mail address here. This will be used to confirm
your order, and provide you with order tracking information. We do
not sell or share our email lists.
Enter your credit card information. Paying by credit card on the Tri
Health Inc. site is secure, because our site is protected by
high-grade (128-bit) encryption, so you don't have to worry.
4) Finalize your order:
Then, to complete your order and submit it to us, click on Submit
change your information or order, click on Return to Cart and/or
delete the order, simply close out of the website.
(our credit card processor) will e-mail a copy of your order
confirmation to you. We suggest you print out the order confirmation
screen that is displayed, and keep a copy for your records.
policies & options
Choosing a Shipping Option
(Step #2 above).
We will email you a tracking number when your order ships. Please ensure you have supplied us with your correct email address and check your spam folder if you are not finding our emails. Please email or call us (800-455-0770) if you would like us to re-send your tracking email.
For USPS First Class Mail and UPS Ground service, the general estimate is 3 days to the west coast, 5-7 days for the east coast, and 4-5 days for all points in between. Please note that UPS does not include weekend days as part of their schedule.
USPS Priority Mail generally arrives in 3-4 days from the time of shipment.
USPS Express Mail is guaranteed to arrive within 2 days of shipment, from our location.
We do not accept international orders at this time. We ship within the United States only.
contact the office via email, phone or fax for further details. We
offer a professional discount to retailers, massage therapists,
doctors and Ayurvedic practitioners.
are no volume discounts available at this time.
you receive something you no longer want, we will accept returned
items within 30 days of the invoice date. Be
sure to contact the office at 800-455-0770 to receive Return
We will issue a refund to your credit card for the value of the
product only, after we receive your return. Please note that we need
to receive your returns in sellable condition, so be sure to pack
them with at least two inches of packing material around the entire
you receive a damaged product, be
sure to contact the office at 800-455-0770 so
we can obtain the necessary information to issue a replacement/refund and file
claims with the shipper.
Health Inc. guarantees the quality of all of our products. If you are
dissatisfied with the quality of a product, please contact
the office at 800-455-0770 so
we can resolve the issue.
purchase a Gift Certificate for Tri Health Ayurveda Spa services,
the office at 800-455-0770.